Shipping Policy

At PS Collectables, we carefully pack every order to help ensure your PlayStation games, consoles, accessories and collectables arrive safely.

Processing Times

Orders are typically processed and dispatched within 1–3 business days.

During busy periods, promotions or public holidays, processing times may be slightly longer.

Shipping Within Australia

We offer simple flat-rate shipping across Australia.

Orders under $100: $12 flat-rate shipping

Orders of $100 or more: FREE standard shipping

The free shipping threshold is calculated based on the order subtotal after any discounts have been applied.

All orders are shipped using tracked delivery services where available.

Once your order has been dispatched, tracking information will be provided where available.

Delivery Times

Delivery times vary depending on your location and the shipping provider.

Estimated delivery times provided at checkout or by the shipping provider are estimates only and may be affected by delays outside our control.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been dispatched, we may be unable to change or redirect the delivery.

Lost or Damaged Parcels

If your order arrives damaged, or you believe your parcel has been lost in transit, please contact us with your order number and relevant photographs where applicable.

We will work with you and the shipping provider to investigate the issue and determine an appropriate resolution.

International Shipping

International shipping may be available to selected destinations.

International shipping rates are calculated and displayed at checkout.

International customers are responsible for any applicable customs duties, taxes, import charges or other fees imposed by their country.

International delivery times may vary depending on destination and customs processing.

Contact Us

If you have any questions about shipping or an existing order, please contact PS Collectables through our Contact Us page.